Announcement
All our boxes are ready to be dispatched in 1 business day.
We ship Royal Mail 2nd Class Standard shipping and the delivery usually takes 2-5 business days.
If you want your order to be delivered sooner, we will STRONGLY suggest you upgrade to Express Delivery or Next Day Delivery. As our free standard delivery is posted with Royal Mail 2nd Class.
Join our NEWSLETTER for 10% off your purchase. Head over to www.dluxgiftbox.com and subscribe to our Newsletter for the latest updates, sales and discounts!!
NOTE TO ALL CUSTOMERS: You are responsible for entering the address correctly, if the wrong address is given and it is returned to us, a shipping charge will be incurred to reship the item. Same goes if the item is returned after failure to collect or rearrange delivery, a shipping charge will be incurred to reship the item.
If the item is returned (due to failed delivery or wrong address) and the customer no longer wishes to receive the item, all costs for that order will be deducted and only a partial refund given.
We know it's a strange time for everyone right now, and we would like to let you know we are not only a small business, we are a friend to talk to and a shoulder to cry on.
For further information please feel free to get in touch – we’re happy to help!
We do large/bulk orders! Please message us to discuss further.
Much love,
Promise and Team @d'luxgiftbox
Featured items
Items
All Items
Reviews
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Sign in with Apple user on Feb 10, 2024
5 out of 5 starsThe customer service was amazing. I messed up and sent a message within 10hours had a reply and seller went out of the way to sort my issue out. I was so impressed. Delivery was direct to friend who loved the items and it achieved my outcome of sending love and hugs long distance. Will definitely use again when the need arises.
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Constantina on Jan 27, 2024
5 out of 5 starsPromise is amazing. She took care of my parcel and left instructions for the courier. My friend loved it! Thank you!
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Jacci on Dec 28, 2023
5 out of 5 starsBought for part of my daughter's Christmas box as she's a huge Biscoff fan...all thumbs up from her!
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Carol Culbertson on Apr 13, 2024
5 out of 5 starsAbsolutely a beautiful gift, I really thought il be so happy to give this as a gift, the way it waS packed and lovely little gold words of love in the box it's beautiful.. thanku so much..🤗
Promise responded on Apr 25, 2024
Your feedback means a lot to our small business. 😊😍Thank you so much! ❤️
Updates
Spring has sprung and we’re blooming with excitement to unveil our latest self-care collection!
From soothing bath salt to luxurious wax melts, our Spring self-care collection is designed to nourish your mind, body, and soul.
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About Dluxgiftbox
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With our movie night boxes, staring at the screen for three hours just got a whole lot more exciting! -
Post-a-Puzzle is for any occasion or just a nice way to keep in touch and let someone know you’re thinking about them. -
Our boxes are perfect for self care; slowing the mind, taking a breathe, and finding calm. -
So whether you're celebrating Father's Day, Christmas, a birthday...in fact anything we have the coffee or tea for them. -
We handpick every product that goes into our boxes, so you can be sure you're getting the finest and kindest gluten-free
Our Story
Shop members
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Promise Okoye
Owner
Introducing D'lux Gift Box: a passion-driven business by Promise, celebrating coffee, tea, and biscuits. With sustainable self-care at its core, each curated box spreads joy. Donating part of her profit to a young girl's education charity in Africa.
Production partners
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D'lux Aroma
Glasgow, Scotland
D'lux Aroma is a small family run business established in 2023, specialising in luxury home fragrance, using traditional handmade manufacturing methods. Their products are Handmade Cruelty Free Natural Wax Recycled
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Nassurel
Edinburgh, Scotland
Why we love Nassurel , their shea body butter . It's a natural plant extract and yes, vegan too. . Moisturises both skin and hair for longer. . Strengthens hair from breakage. . Revives skin from dryness and sun burn. . No chemical preservatives or bad stuff.
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Zoe Spry design
Bristol, England
Zoe Spry is an illustration and design studio based in Bristol, UK. With a degree in Textile Design, a Masters degree in Graphic Arts and industry experience working as a children's book designer, Zoe Spry aims to combine fun, thoughtful sentiments in tandem with fast moving current affair
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 2 hours of purchase
Privacy policy
More information
Frequently asked questions
When will my gift be dispatched?
Orders are typically processed within 1-2 business day! Please note, business days are Mondays-Fridays, and non-holiday days. We always do our best to ship your order as soon as possible.
Are your products Vegan?
Not all of our products are vegan. We offer a vegan gift box, but if you have your eyes set on a particular gift box, pop us a message and we will happily customise the box to make it vegan friendly.
What if I provided the wrong shipping address?
If you complete your order & then notice that the address details are incorrect, please contact us IMMEDIATELY! Once an order is shipped, we can no longer change the shipping address. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to a wrong address.
If the address that you provide us is invalid & the package is returned to us, you will need to pay for shipping a second time to have your order shipped to a new address. If you choose to accept a refund instead, please note that we do not refund the cost of shipping & related processing fees that have already been consumed.
Returned Parcel
If you or your recipient's gift box was returned back to us, due to parcel not collected from the post office after delivery attempts. Once parcel is returned back to us, buyer will be responsible to cover the full cost of shipping plus handling fee.
It's the responsibility of the buyer to notify the recipient and also track their parcels with the tracking link we provide during dispatch.
Custom and personalised orders
We can make it happen for you! Just tell us what you might be looking for! We absolutely love to collaborate designs & ideas with you. Its so easy! Some of our best products were first "custom orders" so don't be afraid to ask! Send us a custom order request & lets start talking today!!
Gift receipts and packing slips
In efforts to remain eco-friendly...we view your order(s) electronically. We do NOT print or include a receipt in the package. Please reach out to us if you need a 2nd copy sent to you via email or ETSY conversation.
Missing Package
If a package has not arrived within 3-5 business days in the UK, and within 5-11 business days internationally, something could be wrong. Please look out for the courier slip through the door, if you missed your parcel or its been dropped at a safe place/ neighbours.
If we’ve shipped to a multi-unit dwelling, ask where packages that are too large to fit in your box are placed. Sometimes that place moves. Ask questions.
We cannot replace the goods until a report is filed, Royal mail or USPS does a full investigation & covers the cost of the loss. We are unable to re-ship products at our expense without resolving lost packages with you & your post office. We will work with you, but we will not assume responsibility for the courier service.
Wholesale availability
We are so BLESSED to have done corporate orders for the NHS, company employees and care home workers. We will love to take on such a rewarding role to be able to put smile on lots of faces. Please get in touch for corporate orders.
Address Details & Postage
Small and large parcels are sent via Royal Mail by 2nd class post, these are not tracked and signed but if you’d like an upgrade on your postage, please send a DM before ordering so this can be amended.
Items that are sent as a large letter are not tracked but if this is something you’d prefer, please send a DM before purchasing for this to be arranged.
Customers are responsible for giving the correct address details at checkout, it is at the owners discretion whether changes of addresses can be added after purchase and will only be done so if the item hasn’t already been dispatched. Any requests in change of address should be done so via an ETSY message and not via email.
Incomplete Transaction
Descriptions should be read for each listing and any incomplete transactions will be extended on dispatch times until the relevant information has been provided. The customer will receive a message via Etsy (or email if there hasn’t been a response)
If there is a long period of no response from the customer then a final message will be sent notifying that the order has been refunded and cancelled.
Seller details
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